MyHRMS Attendance — Support

Getting started

How do I get an account?

Accounts are created by your employer. You cannot register on your own. If you do not have login details, contact your HR department. If your organisation does not use MyHRMS, the app will not be usable for you.

I signed in and it says my device is pending approval

Attendance can only be marked from a device your HR team has approved. The first time you sign in, your device is submitted for approval automatically. Ask your HR administrator to approve it, then tap Refresh status. This is a security measure that stops attendance being marked from someone else's phone.

It is asking me to enrol my face

If your organisation has face verification enabled, you enrol once by taking a reference photo. Your HR team approves it, after which your check-in photo is matched against it. Enrolment requires your consent, and you can withdraw it at any time by contacting HR — though attendance features that rely on face verification will then be unavailable to you.

Attendance

Check-in says I am outside my work location

Your employer defines approved work sites. Check that location permission is granted to the app and that location services are switched on for your phone, then try again. If you are genuinely at your work site and it still fails, contact HR — the site boundary may need adjusting.

Why does the app use my location in the background?

It powers three things you get from the app. My Travel counts the work kilometres you can claim as reimbursement, so you no longer write distances down by hand. My Timesheet gives you your own record of the hours payroll reads, including any time that was not counted — with a button to dispute it. Emergency SOS shares your live position with your manager and HR while an alert is open, which is what lets someone reach you if you work alone and cannot open the app yourself.

Recording runs while you are checked in to a shift, and while an SOS alert you raised is still open. It stops when you punch out, and you can switch it off at any time from Location & Privacy in the app — attendance and pay keep working with it off. See our Privacy Policy for details.

I had no network when I tried to check in

Your punch is saved on your device and uploaded automatically once you are back online. You do not need to do anything. Keep the app installed and open it when you have a signal.

My attendance record looks wrong

Use Attendance Regularisation in the app to raise a correction request, which goes to your manager or HR for approval.

Account

I forgot my password

Use Forgot password? on the sign-in screen, or ask your HR administrator to reset it.

I got a new phone

Sign in on the new device and it will be submitted for approval. Ask HR to approve the new device and, if needed, revoke the old one.

How do I request deletion of my data?

Your employer is the controller of your employment records. Contact your HR department, or email ankitlathwal19198@gmail.com and we will route your request appropriately. See the Privacy Policy for your rights.